" 'It was the first time we presented to the board. We told them what we had found. When we'd finished there was this deadly silence - I don't know whether it lasted 30 seconds, but it felt like 30 minutes, as I recall! There was this hush and my heart dropped a little bit.'
The silence was broken by Lord MacLaurin, uttering his now legendary line: 'What scares me about this is that you know more about my customers after three months than I know after 30 years.'"
Monday, November 13, 2006
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UK - Eyes in the till:
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